Epic Financial, LLC (Epic) is committed to safeguarding the confidential information of its current, former, and potential clients. We hold all personal information provided to us in the strictest confidence. These records include all personal information that Epic collects from clients in connection with any of the services provided by us. Epic has never disclosed information to nonaffiliated third parties, except as permitted by law. If we anticipate a change in our firm policy, Epic will advise its clients in advance.
We may use financial and other information that the client or their designated representatives provide us to help them meet their personal financial goals while guarding against any real or perceived infringements of their rights of privacy.
Categories of Information Collected
- Information our clients provide to us to complete their financial plan;
- Information our clients provide to us in agreements, account applications, and other documents completed in connection with the opening and maintenance of their accounts;
- Information our clients provide to us orally; and
- Information we may receive from third parties, such as brokerage firms, about our clients’ transactions with us or with others.
Secure Data Environment
Epic maintains a secure office and computer environment to ensure that client information is not placed at unreasonable risk.
Epic limits access to information to only employees and agents who have a business or professional reason for knowing, and only to nonaffiliated parties as permitted by law. (For example, federal regulations permit us to share a limited amount of information about a client with a brokerage firm in order to execute securities transactions on their behalf, or so that our firm can discuss the client’s financial situation with their accountant or lawyer.)
Employees are advised that all information, transactions, records, etc. of our clients are confidential and must be held in strict confidence. Employees are advised not to discuss a client’s affairs with unauthorized persons. For unaffiliated third parties that require access to a client’s personal information, including financial service companies, consultants and auditors, we also require strict confidentiality in our agreements with them and expect them to keep this information private. Federal and state regulators also may review firm records as permitted under law.
Client information on Epic’s internal computer system is protected by access and/or by password. Access to information on our system is assigned on an “as needed” and access by nonaffiliated third parties, if given, is protected by both access and by password.
Third Party Service Providers
Epic may, as necessary, use various services from nonaffiliated third parties for the purpose of supporting the services we provide to clients. These parties must agree to strict confidentiality in our agreements with them and we expect them to keep all information private.
We do not provide clients’ personally identifiable information to mailing list vendors or solicitors for any purpose.
Maintenance of Records
Personally identifiable information about a Client will be maintained during the time they are a client, and for the required time thereafter that such records are required to be maintained by federal and state securities laws.